Terms of Service
These Terms of Service govern the use of the website, mobile applications, RFID payment system, water refill stations and related services provided by Refill Water Station Africa Ltd (“RWSA”, “we”, “us” or “our”).
By accessing or using our services, you agree to these Terms of Service.
1. Our Services
Refill Water Station Africa Ltd develops and operates technology-enabled water refill stations designed to provide convenient access to treated drinking water.
Our services may include automated water dispensing, RFID-based customer accounts, Mobile Money payments, electronic wallet balances, customer applications and related digital services.
2. Customer Accounts and RFID Cards
Customers may create or use an RWSA account linked to an RFID card or another approved identifier.
Customers are responsible for protecting their account information and RFID cards and should notify RWSA if a card is lost, stolen or suspected of unauthorized use.
RWSA reserves the right to suspend or restrict accounts where fraud, unauthorized activity, system manipulation or other security concerns are reasonably suspected.
3. Payments and Top-Ups
Customers may add funds to their RWSA accounts using supported payment methods, including Mobile Money and other electronic payment channels.
Payments may be processed through authorized third-party payment service providers.
Funds will be credited to a customer’s RWSA balance only after the payment has been successfully confirmed and verified.
Minimum and maximum top-up amounts may apply and may be changed from time to time.
4. Water Dispensing and Charges
Available water quantities and applicable prices will be displayed at the refill station, through our digital services or otherwise communicated to customers.
The appropriate amount will be deducted from the customer’s available RWSA balance when a dispensing transaction is successfully completed.
Prices and available dispensing quantities may be updated from time to time in accordance with applicable requirements.
5. Failed Transactions and Refunds
If a payment or water-dispensing transaction fails or is interrupted, RWSA may review the relevant transaction records before making any adjustment.
Where a customer is incorrectly charged because of a verified technical error or duplicate transaction, RWSA will investigate and, where appropriate, correct the customer’s balance or process a refund through the applicable payment channel.
Refunds are subject to transaction verification, applicable payment-provider procedures and applicable law.
6. Customer Responsibilities
Customers must use RWSA services and equipment responsibly and for their intended purposes.
Customers must not attempt to manipulate, damage, interfere with or gain unauthorized access to RWSA stations, applications, RFID systems, customer accounts, payment systems or other technology.
Customers are responsible for using clean and suitable containers when collecting water from a refill station.
7. Service Availability
RWSA aims to provide reliable services, but temporary interruptions may occur because of maintenance, electricity or internet outages, water-supply conditions, equipment faults, payment-network interruptions or circumstances outside our reasonable control.
We may temporarily suspend a station or digital service where necessary for maintenance, safety, security or regulatory purposes.
8. Third-Party Payment Services
Payments may be processed by third-party payment providers, Mobile Money operators, banks or telecommunications providers.
Transactions processed through these providers may also be subject to their applicable terms, policies and technical requirements.
9. Privacy
RWSA may collect and process information necessary to provide and secure our services, administer customer accounts and process transactions.
Please read our Privacy Policy for further information about how personal information is handled.
10. Intellectual Property
The RWSA name, branding, website content, software, applications, interfaces and other proprietary materials belonging to RWSA may not be copied, reproduced or commercially used without authorization except as permitted by law.
11. Limitation of Liability
To the extent permitted by applicable law, RWSA will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
Nothing in these Terms limits any rights or liabilities that cannot lawfully be excluded under Ghanaian law.
12. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our services, technology, payment arrangements or applicable legal and regulatory requirements.
The latest version will be published on our website.
13. Governing Law
These Terms of Service are governed by the laws of the Republic of Ghana.
14. Contact Us
For enquiries, complaints or questions concerning these Terms of Service, please contact:
Refill Water Station Africa Ltd
Ghana
Email: refillwaterstationafrica@gmail.com
Website: refillwaterstationafrica.com