Privacy Policy

Refill Water Station Africa Ltd (“RWSA”, “we”, “us” or “our”) respects the privacy of our customers and users.

This Privacy Policy explains how we may collect, use, store and protect personal information when you use our website, mobile applications, RFID customer accounts, refill water stations, payment services and other related services.

1. Information We May Collect

Depending on how you use our services, we may collect information such as:

• your name;

• telephone number;

• email address;

• RFID card or customer account identifier;

• account and wallet balance information;

• payment and transaction references;

• refill and transaction history;

• information you provide when contacting customer support; and

• technical information necessary for the security and operation of our website and applications.

We aim to collect only information reasonably necessary to provide, operate and secure our services.

2. Payment Information

RWSA may use authorized third-party payment providers to process Mobile Money and other electronic payments.

Sensitive payment credentials may be processed directly by the relevant payment provider and are not necessarily stored by RWSA.

We may receive and retain transaction information such as payment status, amount, transaction reference, payment channel and other information required to verify a payment and update a customer’s RWSA balance.

3. How We Use Information

We may use personal information to:

• create and manage customer accounts;

• link customers to their RFID cards;

• process and verify payments;

• update customer balances;

• provide water-refill services;

• maintain transaction histories;

• provide customer support;

• detect and prevent fraud or duplicate transactions;

• maintain the security and reliability of our systems;

• communicate important service information; and

• comply with applicable legal and regulatory requirements.

4. Sharing of Information

RWSA does not sell customers’ personal information.

We may share information where reasonably necessary with service providers that assist us in operating our services, including payment processors, Mobile Money providers, technology and cloud-service providers.

We may also disclose information where required by law, regulation, court order or a lawful request from an authorized public authority.

5. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration or loss.

Payment verification and other sensitive operations may be handled through secure backend systems rather than directly within customer-facing applications.

No electronic system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we process.

6. Data Retention

We retain personal and transaction information only for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and meet applicable legal or regulatory obligations.

7. Customer Rights

Subject to applicable Ghanaian law, customers may request access to or correction of certain personal information held by RWSA.

Customers may also contact us with questions or concerns regarding how their personal information is being handled.

Requests may be subject to reasonable identity verification before information is disclosed or changed.

8. Cookies and Website Information

Our website may use cookies or similar technologies where necessary for functionality, security, analytics or improving the user experience.

Users may be able to control certain cookies through their browser settings.

9. Third-Party Services

Our services may integrate with third-party payment, telecommunications, cloud-hosting or technology providers.

Those providers may process information according to their own privacy policies and applicable legal obligations.

10. Children’s Privacy

Our services may be made available at schools or other locations used by children. Where personal information relating to children is processed, RWSA will seek to handle such information in accordance with applicable Ghanaian law and appropriate safeguards.

We do not knowingly seek to collect unnecessary personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations or data-handling practices.

The latest version will be published on our website with an updated effective date.

12. Governing Law

This Privacy Policy is governed by applicable laws of the Republic of Ghana, including applicable data-protection requirements.

13. Contact Us

For privacy-related questions, requests or concerns, please contact:

Refill Water Station Africa Ltd
Ghana
Email: refillwaterstationafrica@gmail.com
Website: refillwaterstationafrica.com